We are PRS Guitar experts – sales & service
Recently, a customer brought in his guitar because it had tuning issues. He suspected the Phase I Winged Tuners were slipping. After inspecting the guitar, I determined the tuners were just fine, but they were loose. After tightening them up, the guitar was better, but still not staying in tune up to our high standards. Upon further inspection, I discovered the frets were badly worn, and the trem’s knife edges were destroyed (probably from a poor attempt at adjusting it). I was able to repair the knife edges (some fancy re-machining), level & dress the frets, install new trem mounting screws and trem springs.
Now his original 1990 Custom 24 is performing just like the day it left the PRS factory !
This is why we are commonly referred to as the “PRS PTC shop in the Northeast”
BTW… we can repair any brand guitar (or other stringed instrument), and amps too!